We are happy to serve our customers across the globe! International ordering can be complicated, but we are here to make it as easy as possible, please don't hesitate to Email or Live Chat us to answer any questions!
We ship worldwide using US Postal Service, UPS, and FedEx.
The shipping options are calculated at checkout using the destination country, method chosen, and weight of the products ordered.
Duties, Taxes, and other fees are the recipient's responsibility and due at the time of delivery.
Size and Weight Restrictions:
Oversize and Overweight items may have an additional packaging and handling fees assessed in addition to the calculated shipping. You will be contacted prior to shipping for approval of any additional shipping costs.
Certain items are too large to be handled by small package carriers (UPS, USPS, FedEx) and must be delivered by a freight company, for orders such as these, we will contact you by email to coordinate the best shipping method.
Estimated Shipping:
All shipping rates provided at checkout are considered "Estimated Shipping" costs and may be subject to change. We will contact you before we begin any processing of your order if shipping costs will be different than what was calculated at checkout.
Duties/Taxes/VAT
Duties, Taxes, and other fees are the recipient's responsibility and due at the time of delivery. Sound Boatworks is not responsible for any Duties, Taxes, VAT or fees associated with customs processing. If a package is returned back to SB due to an issue with Customs, we will contact you to see how to proceed with the order. To better understand your country's practices with customs, contact your local customs office or postal service.
Payment of International Orders
We accept all major forms of payment in our checkout process, now including Apple Pay as well as Mastercard/Visa/Discover/American Express. We also can coordinate payment via Wire Transfer if needed and can provide instructions for wire payments upon request. We reserve the right to ask for a wire payment on orders that exceed a pre-determined dollar amount if we see fit. If you experience any issues with payment, either at checkout or after the order has gone into processing, please let us know by email or live chat.
